Shipping and Transit Cover

Package Weight

The difficulty in calculating the weight is due to the diversity of orders. We have about 100 different product sizes and several paper types plus mounting etc.. all with different package needs, which could use flat packs or tubes or both.
In either case, if you choose the wrong post charge (higher or lower) we will adjust the charges to suit..
1) Let us work it out. Choose 500grams and if the parcel exceeds 500gms we will adjust as necessary. We endeavour to make post charges as low as possible.
2) Try to work it out yourself. To give you an approximation of the weight see the list below.

If ordering larger than 8x12 prints, we will pack print(s) into a tube. If ordering multiple sizes along with prints larger than an 8x12, we will pack all prints into the tube unless the print becomes wound too tight in which case the smaller prints will be packed in a box and attached to the tube. (The longest parcel express post will accept is 39" including packaging.)

Express Post

Next Business Day Express Post Areas by Post Code.
The areas listed below are next business day Express Post areas. All post codes not listed below are not guaranteed for next business day delivery and may take longer.

# Township areas only.

Insurance

Great care and research has gone into the preparation, packaging and forwarding of goods to the freighting carrier you have chosen, therefore once the finished product has left our premises the responsibility for the product passes from Digital Works to you the purchaser. It is therefore at the onus of the purchaser to arrange insurance for the carriage of the goods prior to despatch. Please see Transit Cover

In our experience

Considering the volume of parcels we send, thus far, Australia Post has proved to be the fastest and most reliable carrier with the fewest delivery errors and the fewest damaged parcels. 

Transit Cover

For your peace of mind Digital Works Professional Imaging is proud to announce a fast track, low cost solution for Loss or Damage to goods in transit. Rates are selected within the Service Option drop down box on the Shopping Cart Page of DigitalWorks Pro-DMax application.

The available Transit Cover options are:

• Transit Cover to $50 order value - $2.50
• Transit Cover to $100 order value - $4.00
• Transit Cover to $250 order value - $7.50
• Transit Cover to $500 order value - $10.00
• Transit Cover to $1000 order value - $20.00
• NO TRANSIT COVER

Claims for Loss or Damage are fast tracked to cause as little inconvenience to you and your client as possible.

What does the Service Options cover you for?

• Loss resupply to the value of the order dispatched via our Freight options and up to the value of the selected cover.
  (Sufficient time must have elapsed to allow the carrier to make good on the delivery)
•  Damage resupply or repair to the value of the damaged goods dispatched via our Freight options upto the value of the selected cover.
• Should you choose a cover *less* than the value of the goods purchased, you will be required to pay the difference of the value of the order, or damaged goods, for the claim and resupply to proceed.
• *Please double check the ‘Automated Emails’ in this regard*. (Digital Works takes no responsibility if the wrong cover has been selected.)

What doesn't the Service Options cover you for?

• Should you or your representative pick-up directly from Digital Works.
• Should you arrange your own courier or freighting company.
• Should you arrange left for an unattended delivery.
• Freighting costs.
• Return item freighting.

How do I make a claim?

Claiming for Transit Cover is easy, but time is of the essence

• Contact Digital Works by email within 48 hours of receipt.
• Provide the original order number.
• Date order was placed.
• Evidence of the damage. (eg low res image of damage to packaging and damaged product)
• A return authorisation, valid for (7) seven days from date of issue, will be issued.

What happens next?

Our friendly Digital Works support crew will contact you by email with instructions on how to proceed with the fast track processing of your claim.
In most cases damaged goods must be returned.