Service Times
All service times relate to images which are fully uploaded or delivered prior to 12 noon ES(D)T business days only and *workload permitting.
Orders received after 12noon will fall into the next day's schedule.
Services may experience delays during peak times. Mothers day, Fathers day, Holidays and Christmas
Specials and promotions are not treated as priority and may incur extra delays due to higher volumes.
Delivery Services
Express Post couriers pick-up from Digital Works on day of completion.
Aramex couriers pick-up from Digital Works on the next business day of completion date.
An automated email will confirm completion of Online orders.
| Service | Completion Aims |
|---|---|
| Pro-Max Online Matte, Gloss (print only) | 4:30 Same day* |
| Pro-Max Online Metallic (print only) | 4:30 Same day* |
| Large format Prograph Prints (print only) | 4:30 Same day* |
| Package Prints (print only) | Same Day* |
| Flip Albums, Proof Books (print & assembly) | 1-2 days* |
| Bulk Print & Lamination | 2-3 days* |
| Calendars, Magnetic Prints | 2-3 days* |
| Custom Framing, FrameBasics Framing | 4-6 days* |
| Print Finishing/Fabrication/Mounting | 4-6 days* |
| 5mm / 20mm Foamcore(Moment Boards) | 4-6 days* |
| 3mm Craft Wood | 4-6 days* |
| Trend Canvas | 4-6 days* |
| Mats, Competition Mats | 2-4 days* |
| Hanging Banners | 2-3 days* |
| Roll-up Banners | 4-6 days* |
| Place Mats | 4-6 days* |
Public Holidays 2023
Digital Works will be closed on the Public Holidays as listed below.
Please note that work may be delayed around these dates as a result of increased workload and internet traffic.
Date | Event |
|---|---|
2023 Public Holidays and Christmas Break | |
*We re-opened on Wednesday 11th January 2023 for all services | |
Thursday 26th January | Australia Day |
Monday 13th March | Labour Day |
Friday 7th April | Good Friday |
Monday 10th April | Easter Monday |
Tuesday 25th April | Anzac Day |
Monday 12th June | Kings Birthday |
Friday 29th September | AFL Grand Final TBA |
Monday 6th and Tues 7th November | Melbourne Cup Long Weekend |
1pm Friday 22nd December to Wednesday 10th January 2023 | Christmas Break (see special notes below) |
2023 Christmas Cut off dates
Digital Works will be closed for the Christmas period.
From 1pm Friday 22nd December EDSTService cut off dates apply as from the time and dates listed below :-
5mm 20mm Foamcore, Canvassing, Finishing, Overlaying, Framing etc Midday Tuesday 19th December.
Direct output Prints from DW Pro-Max Online orders & USB apply as from 10am on 22nd December.
Reception will remain open until 1pm 22nd December for late pick-up items.
Please allow extra time for courier and express post deliveries as they will also be overloaded
Re-Commencement Dates
All Services will re-commence on Wednesday 10th of January 2024
