Service Times

All service times relate to images which are fully uploaded or delivered prior to 12 noon ES(D)T business days only and *workload permitting.

Orders received after 12noon will fall into the next day's schedule.

Services may experience delays during peak times. Mothers day, Fathers day, Holidays and Christmas

Specials and promotions are not treated as priority and may incur extra delays due to higher volumes.


Delivery Services

Express Post couriers pick-up from Digital Works on day of completion.

Aramex couriers pick-up from Digital Works on the next business day of completion date.

An automated email will confirm completion of Online orders.

ServiceCompletion Aims
Pro-Max Online Matte, Gloss (print only)4:30 Same day*
Pro-Max Online Metallic (print only)4:30 Same day*
Large format Prograph Prints (print only)4:30 Same day*
Package Prints (print only)Same Day*
Flip Albums, Proof Books (print & assembly)1-2 days*
Bulk Print & Lamination2-3 days*
Calendars, Magnetic Prints2-3 days*
Custom Framing, FrameBasics Framing4-6 days*
Print Finishing/Fabrication/Mounting4-6 days*
5mm / 20mm Foamcore(Moment Boards)4-6 days*
3mm Craft Wood4-6 days*
Trend Canvas4-6 days*
Mats, Competition Mats2-4 days*
Hanging Banners2-3 days*
Roll-up Banners4-6 days*
Place Mats4-6 days*

Public Holidays 2024

Digital Works will be closed on the Public Holidays as listed below.

Please note that work may be delayed around these dates as a result of increased workload and internet traffic.

Date
Event
2023 Public Holidays and Christmas Break
*We re-opened on Wednesday 10th January 2024 for all services
Friday 26th January
Australia Day
Monday 11th March
Labour Day
Friday 29th March
Good Friday
Monday 31st March
Easter Monday
Thursday 25th and Friday 26th April
Anzac Day Long Weekend
Monday 10th June
Kings Birthday
Friday 27th September
AFL Grand Final TBA
Monday 4th and Tues 5th November
Melbourne Cup Long Weekend
5pm Friday 20th December 2024 to
Monday 13th January 2025
Christmas Break
(see special notes below)


2024 Christmas Cut off dates

Digital Works will be closed for the Christmas period.

From 5pm Friday 20th December EDST

Service cut off dates apply as from the time and dates listed below :-

5mm 20mm Foamcore, Canvassing, Finishing, Overlaying, Framing etc Midday Monday 16th December.
Direct output Prints from DW Pro-Max Online orders & USB apply as from 12pm on 20th December.
Reception will remain open until 5pm 20th December for late pick-up items.
Please allow extra time for courier and express post deliveries as they will also be overloaded
Re-Commencement Dates
All Services will re-commence on Wednesday 13th of January 2025