Service Times
All service times relate to images which are fully uploaded or delivered prior to 12 noon ES(D)T business days only *workload permitting.
Orders received after 12noon will fall into the next day's schedule.
Services may experience delays during peak times. Mothers day, Fathers day, Holidays and Christmas
Specials and promotions are not treated as priority and may incur extra delays due to higher volumes.
Delivery Services
Express Post couriers pick-up from Digital Works on day of completion.
Aramex couriers pick-up from Digital Works on the next business day of completion date.
An automated email will confirm completion of Online orders.
| Service | Completion Aims |
|---|---|
| Pro-Max Online Matte, Gloss (print only) | 4:30 Same day* |
| Pro-Max Online Metallic (print only) | 4:30 Same day* |
| Large format Prograph Prints (print only) | 4:30 Same day* |
| Package Prints (print only) | Same Day* |
| Flip Albums, Proof Books (print & assembly) | 1-2 days* |
| Bulk Print & Lamination | 2-3 days* |
| Calendars, Magnetic Prints | 2-3 days* |
| Custom Framing, FrameBasics Framing | 4-6 days* |
| Print Finishing/Fabrication/Mounting | 4-6 days* |
| 5mm / 20mm Foamcore(Moment Boards) | 4-6 days* |
| 3mm Craft Wood | 4-6 days* |
| Trend Canvas | 4-6 days* |
| Mats, Competition Mats | 2-4 days* |
| Hanging Banners | 2-3 days* |
| Roll-up Banners | 4-6 days* |
| Place Mats | 4-6 days* |
Public Holidays 2024
Digital Works will be closed on the Public Holidays as listed below.
Please note that work may be delayed around these dates as a result of increased workload and internet traffic.
Date | Event |
|---|---|
2023 Public Holidays and Christmas Break | |
*We re-opened on Wednesday 10th January 2024 for all services | |
Friday 26th January | Australia Day |
Monday 11th March | Labour Day |
Friday 29th March | Good Friday |
Monday 31st March | Easter Monday |
Thursday 25th and Friday 26th April | Anzac Day Long Weekend |
Monday 10th June | Kings Birthday |
Friday 27th September | AFL Grand Final TBA |
Monday 4th and Tues 5th November | Melbourne Cup Long Weekend |
5pm Friday 20th December 2024 to Monday 13th January 2025 | Christmas Break (see special notes below) |
2024 Christmas Cut off dates
Digital Works will be closed for the Christmas period.
From 5pm Friday 20th December EDST
Service cut off dates apply as from the time and dates listed below :-
5mm 20mm Foamcore, Canvassing, Finishing, Overlaying, Framing etc Midday Monday 16th December.
Direct output Prints from DW Pro-Max Online orders & USB apply as from 12pm on 20th December.
Reception will remain open until 5pm 20th December for late pick-up items.
Please allow extra time for courier and express post deliveries as they will also be overloaded
Re-Commencement Dates
All Services will re-commence on Wednesday 13th of January 2025
