Online order tracking
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Explanations of Responses from servers and Order Progress below
| Explanations of Responses from servers and Order Progress |
| During Order and Image Uploads | |
| Communication | Explanation |
|---|---|
| Pending Payment | Waiting for response from iSec secure site indicating Credit Card Details have been completed |
| Pending Uploads | Order/Payment details successful. Awaiting image(s) to be uploaded to remote server |
| Ready for Processing | Order/Images have been uploaded successfully. Ready for transfer to Local server |
| Images being fetched by Communicator | Images are being downloaded to Local Image Server |
| All images fetched by Communicator | Order/Images has been successfully downloaded to Local Image Server |
| One or more images could not be downloaded | Possible problem image(s) or uploads and could not be prepared for printing |
| One or more images could not be unpacked | Possible problem with image preparation or uploads. Check (RGB, 8 Bit/Ch etc) |
| Order Progress | |
| Status | Explanation |
|---|---|
| New Order | Order Received ready for Collection but has not been opened or processed yet |
| COLLECTED | Images have been transferred to the printing queue |
| Order COMPLETED | Order has been completed and is ready for Pickup or Delivery |
| COMPLETED for → | "Express Post", "FastWay", "Pickup" Order has been completed and packed ready for your nominated delivery method |
| Metallic (waiting) | Order has Metallic print(s) Order will be printed on the next Metallic printing day |
| MOUNTING (waiting) | Order has progressed to Mounting, Finishing or Canvassing Department |
| Quality Control | Mounting, Finishing, Canvas Order has progressed to QC prior to packaging and completion |
| Colour Correct | Order has been removed from the printing queue for Colour Correcting request |
| Retouching | Order has been removed from the printing queue for Retouching requests |
| Contact Client | Order needs to be clarified and is waiting for an email to be drafted |
| Waiting Email Reply | An Email has been sent regarding this order and is held pending an "email reply" response from you |
| Cancelled | At your request (by phone or email) this order was cancelled |
| Declined Credit Card | An attempt has been made to process your credit card but has failed, was declined or not valid. Email Sent |
| Client Pressed Cancel | The Cancel button has been pressed and the order has been completely cancelled. (We can UN-Cancel at your request) |