Inspect the tube for damage upon receipt
(The prints are packed free from damage at the time of despatch from Digital Works)
On a large clean dry flat surface, (1) CAREFULLY remove the taped bubble wrapped ends from the tube then (2) slide bubble wrapped prints from the tube. (3) Gently bring the bubble wrap out of both ends of the prints, then without crushing the prints (4) holding the rolled prints, CAREFULLY remove the two packing tapes from the bubble wrap. (5) Releasing the prints will allow them to expand without damage.

Insurance

Great care and research has gone into the preparation, packaging and forwarding of goods to the freighting carrier you have chosen, therefore once the finished product has left our premises the responsibility for the product passes from Digital Works to you the purchaser. It is therefore at the onus of the purchaser to arrange insurance for the carriage of the goods prior to despatch.
If Express Post is your preferred carrier we understand that it is possible to claim damages up to $50. Other carriers either refuse compensation or make it difficult to make a claim for compensation.

In Our Experience