Digital Works accepts Visa Card and Mastercard

Digital Works apologises but online orders cannot be accepted without valid credit card payments.

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I do not want to enter my credit card details every time I order.
or
Can I have my credit card details saved for future online Orders?

Yes! Digital Works can hold your credit card details on our invoicing computer

• At least one order must be submitted prior to an activation request.
• This order must contain your delivery address on the details page.
• To activate this facility simply put a note in the “Instructions or Notes” area on the Details Screen
• request e.g. “ I Authorise my Credit Card details used in this order to be saved.”
• Once activated simply check “Pre-Authorised Credit Card ” on the payment screen.

Please Note: Your email address is used to reference your invoicing CC details. If you change your email address you must request again

How do I notify Digital Works of changes to my Pre-Authorised credit card details?

• Place in the Instructions area on the Details Screen “Update my Credit Card Details”. 
• Ensure the“Pre-Authorised” check box is not checked
• Enter the new details into the appropriate fields. We will then update your saved details
• Please Note Orders will not proceed without a valid payment.

NB: Failure to do so may delay your order.

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This type of issue is often due to the credit card validation features of Digital Work Pro-Direct. Please double check the following:

• Credit Card Type is a Visa or Mastercard
• All fields have been entered.
• The card number contains the correct number of digits.
• The security code for your card has the correct number of digits.
  For Example, 3 digits for Visa card.
• The details do not contain invalid characters, such as dash (-), hash (#).
  Letters(abc...) are also invalid when entered in the card number.

There is a delay before reaching the payment step as the software connects to the secure servers. At this time, the details of your order are sent to the Digital Works servers.
At times this delay can make the software appear to be doing nothing, or to have frozen.
In most cases, if you continue to wait the software will proceed to the payment step and you can continue as normal.

Please keep the following in mind:

• Click Next ONCE only
  Every subsequent click after the first forces DigitalWorks Pro-Direct to start sending your order over again.
• The delay will be progressively longer for each image in your order.
• The delay usually becomes more apparent for orders over 100 images, but this can also depend on your computer and Internet Connection.
  
• The delay can become excessive if our servers are very busy.
  This is rare, but has been known to occur during the final days of large promotions and closer to significant Holidays etc.

Occasionally, a time-out error occurs and the software cannot proceed. You should receive an error message alerting you to the time-out, otherwise allow 15 minutes to be sure a time-out has occurred.

When a Time-out occurs:

• Click OK to any error message you may have received.
• Click ONCE on the previous button
  In the case where an error message DID NOT appear, it may seem as though the button cannot be clicked, but after a few moments DigitalWorks Pro-Direct will become responsive again.
• Please exit DigitalWorks Pro-Direct and choose to save your order when prompted.
• Please restart your computer and try DigitalWorks Pro-Direct again.

If the issue persists:

• Try clicking this link. (your browser should return the word TEST ) at the top of the page.
  This confirms that a connection to the secure server can be established and that the sever can return a response.

In the case it does not return "Test"
• You may be operating through a network. Try connecting your computer directly to your modem.
• A firewall may be blocking the program accessing the secure link.

After trying the above and the issue still persists, please contact Digital Works support