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Getting Started |
The following topics may be helpful getting started with your first DigitalWorks Pro-Direct project.
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Anti-Virus / Firewalls
Firewalls and security suites can affect DigitalWorks Pro-Direct by preventing or limiting Internet access.In addition to uploading images for your order, an Internet connection is also required to:
- Start the software.
- Establish a secure connection for order/payment details through iSec.
Most firewalls provide a visual notification when a program tries to access the Internet for the first time. You need to allow DigitalWorks Pro-Direct access when this notice appears and, if applicable, set to 'always allow'.
If your firewall did not notify you, or you have accidentally blocked DigitalWorks Pro-Direct, you will find instructions to change the settings from either the manual or the support website for your product.
Collection and Delivery
What choices are there to collect my order from Digital Works?DigitalWorks Pro-Direct offer both collection and delivery options.
- Online orders may be collected at Digital Works by you or by your representative.
- You may also arrange to have your order collected by your preferred **delivery service.
**By prior arrangement. *Extra packing and handling fees will apply. - Digital Works Pro-Direct also offers delivery method choices of Express Post or FastWay Couriers
Please also see FAQs on Delivery Options for more information
Service and delivery times vary dependant on the product chosen and the method of delivery.
Typically, you will receive an email when your order is ready for delivery or pick-up.
If your order has not arrived within the stated Service and Delivery Times, please email Digital Works.
Please reply to an automated email or include your Order Number and Date of Order to assist staff in locating your order records.
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Order Status
Is there a way I can check the progress of my Order?Yes. Digital Works Pro-Direct has an Order Tracking system. (currently only available for DigitalWorks Pro-Direct version)
A full explanation of the messages are available on the Online Order Status.Page
All you need to access it is your Email address as entered on the start page of the program, and your Personal Password.
Cropping
The Image is cropping in the program. Why is that and what can I do?The program automatically re-sizes the image to take full advantage of the print size area choosen in "Fill In" mode.
The Windows version has a "Fit-in" option.
- Choose the nearest print size and use the "Fit-in" option.
- Fit-In option will fit (resize) the image to best fit the print size
- Re-canvas your image to next nearest print size available in the list.
Print Sizes
The print size I want to order is not in the list, what do I do?An extensive range of print sizes are offered within the program. They include square, standard and panorama sizes.
If you require a specific size not available within DigitalWorks Pro-Direct these options may assist:
- Choose the nearest print size and use the "Fit-in" option.
(this option will auto-resize the image to best suit the print size)
(Not available on the Mac Version) - Re-canvas your image to next nearest print size available in the list.
Price List
I want to check your prices. How do I do That?The easiest and most convenient way to get an up-to-date price of all our products is through the DigitalWorks Pro-Direct program.
If you haven't already done so download our latest program DigitalWorks Pro-Direct.
The latest versions (3.2.150 and above) fetches and calculates the pricing selections as you go making viewing prices much quicker.
- Start the program then "Click Add Images"
- Click "Show Prices" from the menu
- Open the Category you require by clicking the + sign beside it(version 3.2.0.150 and above)
- Then expand the Variation and Product again by clicking the + sign
- All the price and prices breaks can also be revealed by clicking the + sign
OR
- Load a dummy image on the "Add Images"
page,
Then select "Change size Qty" under the image
- Choose the Category, eg 5mm foamcore
- Choose the Print Size eg 10x14
- Choose the Variation eg Special Texture
- Choose the Qty.
- The price is revealed in the left hand column.
Direct Output
What does Direct Output mean ?Direct Output means that you have prepared your images ready to print
as listed below
The images you supply are queued directly to our printers. No corrections or alterations are applied to your images other than printer profiling.
That is to say, we do not see or adjust your images before printing.(unless correction, retouching etc are requested.)
Please note: as this is a direct output service any request which requires the file to be opened for any reason, a minimum file opening fee of $5 per image will apply.
What must I do to make my images ready to print?
- The images for printing are:
- 8bit / Channel
- RGB Colour Mode
- sRGB colour space
- 200-300 dpi at the required print size
- Jpg level 12, base line standard, No Guide Lines.
- Image File Names contain only letters, numbers, dashes and underscores.
- Allow at least 2mm bleed for oversizing. (More for mounting and finishing)
More detailed information on bleed can be found on the Quick Overview Page.
- Your image editing Monitor has been:
(for best image reproduction results)
- Calibrated to Icc standards
- A sample print has been made through Digital Works
- The sample print has been checked against your monitor as a match
For Mac users it is highly recommend you try these two links
** Mactalk Forum ** (problems calibrating Mac screens)
** Optimising Mac screens **Please also see Quick Overview
We proudly supply great speedy service of the highest quality, if you can follow these simple guide lines.
In essence, If we get it wrong we will gladly redo printing at our cost - If you get it wrong you redo it at your cost.
In addition:
Digital Works order fulfillment software is a direct output service.
Where an adjustment or additional service is requested, the order must be removed from the regular work flow.
Should an image require inspection, adjustment, retouching, correction, trimming or manipulation, extra charges will be imposed.
Additional services may delay or extend order completion date. Minimum file opening fee is $5
