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General |
General enquiries regarding DigitalWorks Pro-Direct include:
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My Email, Address & Passwords
I have forgotten my password, what do I do?- Open DigitalWorks Pro-Direct
- Choose Tools > Options from the menu
- Choose the User Accounts tab
- Select the email address
- Click the Forgotten Password button. (A message will confirm an email has been sent.)
- Click Ok
If you do not receive an email within 10 minutes of requesting one, please contact Technical Support.
- Open DigitalWorks Pro-Direct
- Choose Tools > Options from the menu
- Choose the User Accounts tab
- Select the email address
- Click the Change Password button
- Complete the requested information to change your password
- Enter your existing password, then your new password
- finally re-enter your new password to confirm it.
- Click OK.
- Start Digital Works Pro-Direct
- Choose Tools > Options from the menu
- Choose the User Accounts tab
- Select the email address
- Press the Delete Account button
- Choose User Details
- Complete these details, using your new email address.
- Click OK.
Please restart DigitalWorks Pro-Direct after you have completed these steps.
- Start Digital Works Pro-Direct
- Choose Tools > Options from the menu
- Choose User Details
- Make the changes
- Click OK
or place a note with your next order requesting your invoicing details be updated to the details on this order.
The web version works with most modern Internet Browsers.
And is Suitable for:
- Mac, Linux and other non-windows users.
- Use within workplaces and educational facilities.
- Small orders
Can the PC version of DigitalWorks Pro-Direct be installed on Mac?
No, the installable version of DigitalWorks Pro-Direct cannot be installed on a Mac. At this stage, there are no plans to develop Mac specific software however,
Image Preview Quality
Does the Preview Step show my images as they will appear when printed?OR
Why does my image appear to be lower quality in DigitalWorks Pro-Direct than in viewing/editing programs such as Photoshop?
The images seen within DigitalWorks Pro-Direct are optimised for efficient display and are not the images that will be printed. Providing the image quality indicator is green for the images, you can reasonably expect your prints to be of the highest quality.
This ensures the software is compatible with the broadest range of computing environments possible. It also contributes significantly to speed and performance for features such as crop, image effects, and red eye removal.
You can also improve the visual experience by choosing the optimal screen resolution for your monitor.
Maximum Image Quantity
Is there a limit to the number of images I can have in a single order?There have been no physical limits placed upon the quantity of images in an order.
However, large volumes can impact on performance and on the stability of your computer system. This is due to the high memory requirements of such orders. Older or 'low-spec' computers may struggle with orders of over 100 images.
Unfortunately, it is a matter of trial and error to determine what your computer will comfortably handle. A small number of customers have indicated their computer will allow only 50 images, while orders of over 1000 images have been successfully placed via the DigitalWorks Pro-Direct system.
Yes you can.
For your convenience to save on freight charges, orders can be combined and packaged together.
There may be several reasons this is an advantage including dividing orders to more manageable sessions.
- Clear instructions must be provided by you indicating the order numbers which are to be added together on the details page of the program.
(Online Order Tracking can help you achieve this) - Please be advised that Digital Works do not open orders placed after the 12 noon order cut-off.
- An email would be advisable if orders span this cut-off time.
- Quantity discounts are still applied by the order session not the aggregate of the orders.
e.g. to get 100+ discount all orders must exceed 100 prints - This is an added no charge privilege service and as such Digital Works will not be held liable should we fail to fulfill these instructions.
- At the start-up of the program the version number is displayed on the initial Splash Screen
- Once DigitalWorks Pro-Online has started you can also click Tools > About in any page.
